Welcome to Illa Active! These Terms of Service ("Terms") govern your use of our website www.illa-active.com (the "Site") and the services we provide (the "Services"). By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use our Services.

1. General Terms

• By using our Site, you confirm that you are at least 18 years old or have parental/guardian consent.
• We reserve the right to modify or update these Terms at any time. Changes will be posted with a revised "Last Updated" date. Continued use of our Site indicates acceptance of any updates.

2. Account & User Responsibilities

• You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account details.
• You agree to provide accurate and complete information when creating an account or making a purchase.
• We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

3. Purchases & Payments

• All prices listed on our Site are in AUD (Australian Dollars) unless otherwise stated.
• We accept various payment methods, including credit/debit cards and PayPal. By purchasing from our Site, you agree to provide valid payment information.
  
• Orders are only confirmed once you receive an email confirmation from us. We reserve the right to cancel or refuse orders at our discretion.

4. Shipping & Delivery

• Shipping times are estimates and may vary due to external factors.
• We are not responsible for shipping delays caused by couriers, customs, or other unforeseen circumstances.
• Customers are responsible for providing accurate shipping details. We are not liable for lost packages due to incorrect addresses provided by the customer.

5. Returns & Exchanges

• Please refer to our Returns Policy for details on eligible returns and exchanges.
• We do not accept returns for final sale items or purchases made with discounts of 20% or more.

6. Prohibited Activities

By using our Site, you agree not to:

• Use the Site for any unlawful purpose.

• Interfere with the security or functionality of our Site.

• Engage in fraudulent transactions or misuse discount codes.

• Attempt to gain unauthorized access to our systems.

• Reproduce, copy, or resell any portion of our Site without permission.

7. Intellectual Property

• All content on Illa Active, including text, images, logos, and graphics, is the property of Illa Active and is protected under copyright and trademark laws.
• You may not use, reproduce, or distribute our content without written permission.

8. Limitation of Liability

• Illa Active is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Site.
• We do not guarantee that our Site will always be available or error-free.

9. Indemnification

You agree to indemnify and hold Illa Active harmless from any claims, damages, or expenses arising from your misuse of our Site or violation of these Terms.

10. Governing Law

These Terms are governed by the laws of the Australia. Any disputes arising from these Terms will be resolved in the courts of Australia.

11. Contact Us

For any questions regarding these Terms, contact us at:

Email: support@illa-active.com
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR

By continuing to use our Site, you acknowledge and agree to these Terms of Service.