At Illa Active ("we," "us," "our"), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.illa-active.com (the "Site") or engage with our services (the "Services"). By using our Site or Services, you consent to the practices outlined in this policy.

1. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our Site with a revised "Last Updated" date. Continued use of our Services after updates indicates your acceptance of the revised policy.

2. Information We Collect

We collect personal information to provide and improve our Services. The information we collect includes:

A. Information You Provide Directly

• Contact Details: Name, email, phone number, and address.

• Order Information: Billing and shipping addresses, order details, and payment confirmation.

• Account Details: Username, password, and security preferences.

• Shopping Activity: Items viewed, cart contents, wishlist, reviews, referrals, and loyalty rewards.

• Customer Support Communications: Messages or inquiries sent to our team.

B. Information We Collect Automatically

When you interact with our Site, we collect data such as:

• Device and Browser Information: IP address, browser type, operating system.

• Usage Data: Pages visited, time spent on our Site, interactions with content.

• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance user experience and analyze site activity.

C. Information from Third Parties

We may receive information from trusted third-party partners, including:

• Payment Processors: Secure transaction details (we do not store credit card information).

• Marketing Partners: Data related to promotions and personalized advertising.

• Analytics Providers: Insights on website traffic and user behavior.

3. How We Use Your Information

We use the collected data to:

• Process and fulfill orders, including shipping and returns.

• Enhance our Site, Services, and customer experience.

• Provide personalized marketing and advertisements.

• Prevent fraudulent activities and ensure security.

• Communicate with you about orders, promotions, and updates.

4. Sharing Your Information

We share your personal information with trusted third parties only when necessary to provide our Services, including:

• Service Providers: Payment processors, shipping carriers, and IT support.

• Marketing and Analytics Partners: To enhance our advertising efforts.

• Legal Compliance: If required by law or to protect our rights.

• Business Transfers: In case of a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies through your browser settings, but doing so may impact site functionality.

We recognize the Global Privacy Control (GPC) signal, allowing you to opt out of certain tracking practices. Learn more at globalprivacycontrol.org.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access & Portability: Request a copy of your data.

• Correction: Update inaccurate information.

• Deletion: Request removal of your personal data.

• Opt-Out of Marketing: Unsubscribe from promotional communications.

• Do Not Sell or Share My Data: Limit how your information is shared with third parties.

To exercise these rights, contact us at support@illa-active.com.

7. Data Security & Retention

We implement robust security measures to protect your data. However, no method of transmission is 100% secure. We retain personal data as long as necessary for legitimate business or legal purposes.

8. International Users

If you access our Services from outside your country, your data may be transferred and stored in jurisdictions with different data protection laws. We use legal safeguards for international data transfers.

9. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us for deletion.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Illa Active
Email: support@illa-active.com
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR

This Privacy Policy ensures transparency about how we handle your data. By continuing to use our Site, you acknowledge and agree to our data practices.